This Privacy Policy explains how Cycle Care handles personal information in connection with its website, workshop enquiries, bicycle servicing, and related customer communications.
Use the contact details below for questions about this policy, privacy concerns, or requests relating to personal information.
Privacy overview
This section outlines the main categories of information processed, where it may come from, the cookie technologies in use, and the choices available to users.
We may collect contact details, booking information, bicycle and service details, inspection notes, quote approvals, payment records, and communications related to service requests. Where needed for workshop operations, we may also process information about the condition of the bicycle, parts required, and service history.
We collect personal data from service inquiries, booking forms, phone or email communications, workshop drop-in visits, bicycle intake records, inspection findings, and service summaries prepared during the repair process. We may also receive limited information from payment processing or other operational systems used to complete the service.
Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and limited analytics or performance cookies that help us understand site use. We do not use cookies to collect more information than is reasonably needed for website operation and service administration.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may limit form handling, session continuity, or other basic website functions.
You may ask us to access the personal information we hold about you, correct inaccurate details, or raise a concern about how your information has been handled. In some cases, we may need to retain certain records or decline part of a request where the law allows or requires it.
Requests should describe the information or issue clearly so we can assess and respond appropriately. If a request is complex or cannot be completed in full, we will explain the reason and the options available under applicable law.
We retain personal information for the period reasonably necessary to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to any legal duty to keep it longer.
The current version of this policy applies from the date it is published on the website. If we make material changes, we will take reasonable steps to make the updated version available and, where appropriate, draw attention to the change through the website or direct communication.
We use personal information to respond to enquiries, schedule and manage bicycle servicing, prepare inspections and quotes, record approvals, carry out repairs and adjustments, provide service summaries, process payments, maintain business records, manage the website, and meet legal or operational requirements. We may also use limited information to send seasonal maintenance reminders where appropriate.
We may share personal information with service providers that support website hosting, communications, payment handling, record keeping, or other operational functions. These parties are expected to use the information only for the services they provide to us and to handle it in a manner consistent with their obligations.
We may disclose personal information if required to comply with Australian law, a lawful request from a public authority, a court order, or another legal process. We may also share information where disclosure is necessary to protect our rights, investigate misuse, or support the administration of the website and workshop operations.
